FAQ｜Hokkaido Hakodate Yunokawa Onsen Suit One Private Villa
FAQ
Frequently Asked Questions
FAQ
Frequently Asked Questions
about Service
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What is the difference between hotels and inns ?
The big difference from hotels and ryokans is that there is no staff service such as front desk service or room service.
Like a rental villa, it is a facility where customers can cook by themselves, go out, and stay as if they were living. -
How do you get food ?
Meals in our villas are prepared by guests themselves.
Cooking appliances, cooking utensils, plates, glasses, and other common items are available, so please bring your own ingredients and enjoy. -
Can I have a garden barbecue ?
Barbecue using fire is prohibited.
From the perspective of fire prevention, the use of fire, including cigarettes, is prohibited.
Thank you for your understanding.
There is no problem with cooking using a hot plate in your room, so please use it. -
Do you have seasoning ?
Seasonings include salt, pepper, soy sauce, and olive oil.
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Is it possible to send the luggage in advance ?
Luggage storage is not available as staff are not always available. Thank you for your understanding.
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Is there cleaning for consecutive nights ?
During your stay, we will clean your room every 2 nights for a simple cleaning (garbage collection and towel replacement), and we will clean your room every 4 nights, including bed making.
Linen will be changed once every 4 days.
Depending on the reservation status, we may not be able to meet your request. -
Lost item
For sanitary reasons, we do not store leftover food items. Any other items left behind will be disposed of after being stored for 30 days. For inquiries regarding lost items, please contact info@suite-one-hakodate.com.
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Do you have a pick-up service ?
There is no pick-up service. Please come by car or public transportation by yourself. Please see the access information page for details.
about Facilities
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Can I use Wifi ?
Guests can use wireless LAN (Wi-fi) free of charge. The Wi-Fi password will be provided at check-in.
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Can i bring my pet ?
We do not accept it from the viewpoint of allergy, cleaning, etc.
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Japanese voltage and plug shape ?
Japanese plugs are similar to the two-prong plugs commonly found in the United States. Use a conversion plug as the power supply does not have a third hole for the ground pin.
Voltage in Japan is 100 V, which is low compared to most parts of the world. To use your equipment safely, be sure to use a voltage converter. -
Can you make fireworks ?
Fireworks such as fireworks are strictly prohibited on the premises.
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Are there any rules such as turning off lights ?
There is nothing in particular, so please spend your private time freely and slowly.
However, please refrain from making loud noises or using sound at high volume at night, as it will be a nuisance to other guests and neighbors. -
Do you have full-time staff ?
Staff are not stationed. The concept of our villa is to allow our guests to spend their private time freely and freely, but in the event of an emergency or trouble, we will do our best to respond, so please call our emergency phone number. An emergency phone number will be provided at check-in.
